Categories

F.A.Q.


Where are the shirts being shipped from?

Depending on your order, we will ship to you from our closest branch. We have warehouses ready to send your order in Canada

and the United States.

Most international orders are shipped from our Canadian branch.

Do you provide tracking numbers?

YES! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item

has shipped out and will be available online. To find your status tracker, please check your email.

Can I customize the color of shirt for my order?

YES! We offer a number of different colors that we are able to print on, although some colors in some sizes are limited to availability.

How do I change the color of my order?

It's simple, at checkout you'll have a box where you can directly notify us of any required changes or special instructions for your

package. Just make a note of what color you prefer and we'll customize your order.

Please note: that 5XL and 6XL sizes are very limited in colors other than Black and White.

What colors do you offer?

We offer more than 20 different colors, including:
  • Black
  • White
  • Charcoal Grey
  • Sport Grey
  • Military Green
  • Forest Green
  • Daisy
  • Dark Chocolate
  • Gold
  • Irish Green
  • Navy
  • Light Blue
  • Light Pink
  • Orange
  • Tan
  • Royal Blue
  • Purple
  • Red

  • AND three styles of ringers, including: Black, Red, Navy

    What method of payment do you accept?

    We accept paypal, AMEX, Visa, and MasterCard.

    What is the average wait time?

    Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping.

    In some cases, it can be processed the same day, but we can't guarantee it.

    All shirts will be processed and sent for shipping in two to three business days after you place your order.

    The average wait times are vary for each country. We ship USPS and people in the U.S. should expect their shirt at their door 5-10 business days after ordering.

    What is your return policy?

    Awesome Cool Tees guarantees that you are satisfied with each purchase.

    If the product is not what you ordered or If the product is defective, please return your product to us for a refund of your original shipping and product cost.

    We can only offer a 100% refund for defective/poor quality orders because we are a custom print shop and our shirts are made-to-order. Therefore if you have wrongly given us your size or if you order a size, receive that size but are not happy with the fit these are not grounds for a return. We can take back t shirts that do not fit or you simply want to return with a $7 restocking fee, or $15 fee for Hoodies. The buyer is responsible for shipping expenses for returns.

    Please email awesomecooltees@gmail.com and contact our customer service manager, Jane.