What is your billing policy?
Awesome Cool Tees online store charges the item price plus shipping as calculated and shown in your cart. No other charges are nor will be applied. We process payments through PayPal using their SSL secured offsite transaction processing engine. We do NOT store customer credit card information. Your transaction with Awesome Cool Tees is safe! Through PayPal, we accept PayPal payments directly or you can use AMEX, Visa, Discover, and MasterCard. When you are ready to check out, you will be taken to the PayPal site where you *DO NOT* need to register an account if you don't have one; you can use your credit card without a PayPal account by choosing the "Don't have a PayPal account" option.
Where do your shirts ship from?
Depending on your order we will ship from one of our facilities in New York, USA or Toronto, Canada.
Do you provide tracking numbers?
Yes! We provide tracking numbers for all orders that ship to the United States! Tracking numbers are provided 24-48 hours after your item has shipped and is available to be tracked online. Please check your confirmation email to find your status tracker.
Do your shirts come from safe facilities for workers?
Yes! We use Alstyle and Guildan brand shirts which are produced in North America.
What is the average wait time?
Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order. The average wait times are vary for each country. We ship USPS and people in the U.S. should expect their shirt at their door 3-5 business days after ordering RUSH service and 5-8 business days STANDARD.
What is your return policy?
Awesome Cool Tees guarantees that you are satisfied with each purchase.
If the product is not what you ordered or If the product is defective, please return your product to us for a refund of your original shipping and product cost.
We can only offer a 100% refund for defective/poor quality orders because we are a custom print shop and our shirts are made-to-order. Therefore if you have wrongly given us your size or if you order a size, receive that size but are not happy with the fit these are not grounds for a return. We can take back t shirts that do not fit or you simply want to return with a $7 restocking fee, or $15 fee for Hoodies. The buyer is responsible for shipping expenses for returns.
Please email email@example.com and contact our customer service manager, Jane.
What is your cancellation policy?
If you have a change of mind regarding an order you placed with us, it’s important that you contact us immediately at firstname.lastname@example.org. We will do our best to cancel the order before it goes to production. However, as we are a custom print shop and our shirts are made-to-order, once the shirts have been printed your order cannot be cancelled.